Frequently Asked Questions

Both options are built from the same comprehensive caregiver intake and result in a fully personalized guide.

Caregivers Support Guide Essentials is our streamlined option. It includes all core caregiver information such as medical details, care team contacts, communication needs, and important documents — without daily routines or personal care instructions.

Caregivers Support Guide Legacy is our most complete option. It includes everything in Essentials, plus detailed daily routines and personal care instructions, providing step-by-step guidance for caregivers to follow when you are not there.

Both guides include a professionally organized binder with printed pages and labeled tabs for easy navigation.

After purchase, you'll receive a secure link to complete your specific form online. We use 4 different forms based on which guide you purchased, so you only answer questions relevant to your needs.

Production time is approximately 10 business days after you complete your intake form. Shipping takes up to 14 days via Priority Mail.

After your purchase, you'll receive an email with a secure link to complete your personalized intake form. Once you submit the form, we'll begin creating your customized guide.

Yes. You can keep your guide current at any time with our Annual Update option. Simply re-complete your intake form and we will provide refreshed, updated pages with your latest information. These updated pages are designed to replace the corresponding sections in your existing guide so everything stays accurate and easy to follow.

The Annual Update is available for purchase separately and includes updated pages only — no binder or tabs are included.

Absolutely. All our intake forms use secure, encrypted submission to protect your loved one's personal and medical information. Your privacy and security are our top priorities.

We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Shopify checkout system.

We also offer Klarna at checkout, so you can split your purchase into easy, interest-free installments — making it simple to get started today without paying the full amount upfront. Look for the Klarna option during checkout to choose a payment plan that works for your budget.

No — payment plans are a firm commitment. Once you enroll in a payment plan, you are required to complete all scheduled payments. Cancellations are not permitted after the plan has begun.

Please make sure you are ready to commit before selecting the payment plan option at checkout.

All sales are final — no refunds. Every guide is a fully customized product built specifically for your loved one using the detailed information you provide. Because production begins immediately upon purchase and each guide is uniquely tailored, we are unable to offer refunds, returns, or exchanges under any circumstances.

We encourage you to review our No Refund Policy before placing your order.

Yes! All our guides and intake forms are available in both English and Spanish. Simply select your preferred language when completing your intake form.

Because supporting other families takes time, care, and thoughtfulness. By connecting families to helpful resources, you're making a meaningful difference in your community. We simply believe in recognizing and appreciating that effort.

Anyone who may benefit from having clear, organized care information in one place—support group members, families navigating caregiving, individuals caring for a loved one with special needs or a disability, or those supporting someone with daily care needs.