Our Policies

1. Our Commitment to Privacy

At Caregivers Support Guide, we understand the sensitive nature of the information you share with us. We are committed to protecting your privacy and handling your personal information with the utmost care and respect.

2. Information We Collect

We collect information that you provide to us when you:

• Purchase our products or services
• Complete our intake forms
• Contact us with questions or requests
• Sign up for our referral program
• Visit our website

This may include your name, email address, phone number, shipping address, payment information, and care-related information you choose to share.

3. How We Use Your Information

We use your information to:

• Process your orders and deliver our products
• Create your personalized care guide
• Communicate with you about your order or services
• Improve our products and services
• Send you important updates (with your permission)
• Process referral program rewards

4. How We Protect Your Information

We take security seriously:

• All sensitive information is encrypted during transmission
• Our intake forms use secure, encrypted submission
• We use secure payment processing systems
• Access to your information is restricted to authorized personnel only
• We regularly review and update our security practices

5. Information Sharing

We do not sell, rent, or share your personal information with third parties except:

• With service providers who help us operate our business (e.g., shipping, payment processing)
• When required by law or to protect our rights
• With your explicit consent

All service providers are required to protect your information and use it only for the purposes we specify.

6. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you
• Request corrections to your information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent for data processing

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking

Our website uses cookies to improve your experience. Cookies help us remember your preferences and understand how you use our site. You can control cookies through your browser settings.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

1. Acceptance of Terms

By accessing and using Caregivers Support Guide services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Our Services

Caregivers Support Guide provides personalized care planning guides and resources for families caring for loved ones with special needs. Our services include:

• Physical care planning guides and binders
• Online intake forms for collecting care information
• Educational resources and support materials
• Referral program opportunities

3. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Keep your account information secure
• Use our services only for lawful purposes
• Respect the intellectual property rights of our content

4. Payment Terms

All purchases are processed securely at the time of order. By completing a purchase, you agree to pay the full amount listed for the selected product or service. Prices are subject to change without notice, but any changes will not affect orders already placed.

5. Limitation of Liability

Our guides and resources are informational tools designed to help organize care information. They do not replace professional medical, legal, or financial advice. Always consult with qualified professionals for specific advice about your situation.

6. Privacy

Your privacy is important to us. Please review our Privacy Policy above to understand how we collect, use, and protect your information.

7. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any significant changes by posting the new terms on this page and updating the "Last Updated" date.

8. Contact Us

If you have questions about these Terms of Service, please contact us:

1. Why We Have This Policy

Each Caregivers Support Guide is a personalized, custom-created product built specifically for your loved one using the detailed information you provide through our intake form. Because every guide is uniquely tailored and production begins immediately upon purchase, we are unable to offer refunds once an order has been submitted.

2. All Sales Are Final

By completing your purchase, you acknowledge and agree that:

• All payments are non-refundable
• No returns or exchanges will be accepted
• Order cancellations are not permitted once payment is processed
• Digital and physical products are both covered under this policy

3. Damaged or Defective Items

While all sales are final, we stand behind the quality of our products. If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery with photos of the damage. We will review each case individually and, at our discretion, may offer a replacement at no additional cost.

4. Order Accuracy

Please review all information carefully before submitting your intake form and completing your purchase. We are not responsible for errors resulting from incorrect information provided by the customer. If you notice a mistake in your submission, contact us immediately at the information below — we will do our best to accommodate corrections before production begins, but this cannot be guaranteed.

5. Questions Before You Buy

We encourage you to reach out with any questions before placing your order. Our team is happy to help ensure our product is the right fit for your family's needs.

1. SMS Program Description

Caregivers Support Guide may send you text messages (SMS/MMS) related to your order status, intake form updates, service notifications, and promotional offers. Message frequency may vary depending on your activity and preferences.

2. Consent to Receive Text Messages

By providing your mobile phone number and checking the opt-in box on our forms, you expressly consent to receive text messages from Caregivers Support Guide. You are not required to consent to receive text messages as a condition of purchasing any product or service.

3. Types of Messages You May Receive

Once enrolled, you may receive text messages related to:

• Order confirmations and shipping updates
• Intake form reminders and completion notices
• Guide production status updates
• Important service announcements
• Promotional offers and special discounts (with your consent)

4. Message and Data Rates

Message and data rates may apply. These charges are billed by and payable to your mobile service provider. Caregivers Support Guide is not responsible for any charges incurred from receiving text messages.

5. How to Opt Out

You may opt out of receiving text messages from us at any time by:

• Replying STOP to any text message you receive from us
• Contacting us directly at the information below

After opting out, you will receive one final confirmation message. You will not receive further promotional messages, though you may still receive transactional messages related to an active order.

6. Help and Support

For help with our SMS program, reply HELP to any text message you receive from us, or contact us directly:

7. Privacy of Your Mobile Number

Your mobile phone number will never be sold, shared, or rented to third parties for their marketing purposes. It will only be used to send you messages as described in this policy and in accordance with our Privacy Policy.

8. Changes to This Policy

We may update this Mobile Text Policy from time to time. Continued use of our SMS program after any changes constitutes your acceptance of the revised policy.